The answer is simple:
We’re a local and family owned business that values honesty and hard work. We charge competitive hourly rates, don’t upsell, and the skills, tools, and licenses to perform all phases of plumbing. Others agree and we have tons of five star reviews from satisfied San Francisco customers.
What our clients have to say:
Look no further. Lorenzo and the team at R&L Plumbing are so responsive, so helpful and so fair its unbelievable. They have fixed kitchen plumbing for me, replaced garbage disposals, all in record time, at short notice, and at great rates. They do everything to help you figure out if its a simple problem you can fix yourself (to save you money) and if you even need to hire them at all. They are great. Choose these guys.
I called R&L to get them to fix my garbage disposal and, instead, they walked me through how to do it myself, right on the phone. To save me money! Who does that? So friendly and honest and professional.
We finally found an honest, fair & above all, professional plumbing company to service our rental units.
Recommended from an industry acquaintance, we contacted R&L in the early evening. Surprisingly, the representative not only answered the phone in a professional manner, but provided an honest consultation on the necessity to come out that night vs. the next morning when parts would be readily available; in other words, rather than take advantage of the situation to send a plumber out that night and charging an after-hours rate, the dispatcher assessed the situation as being a non-emergency, and then recommended a next day service.
Like clockwork, the representative followed up the next morning, and set up a time to come out directly with our tenant. We even received a text with the photo, name and contact info of the specific plumber that was on his way to the job site.
After the job was completed to everyone’s satisfaction, Larry (the owner) even followed up with a text to make sure we were satisfied with the work. Needless to say, this type of customer service is not only rare these days, but it speaks volumes as to what sets R&L apart from others.
Above all, the estimate for the job, prices charged, and complete process from beginning to end was always transparent, and professionally managed with a personal touch. Highly recommended!!!
I work for a PM company so I make a lot of plumbing calls. R&L is always my first choice because they are professional and reliable. I’ve never had a cancelled appointment and am able to schedule easily! I can’t thank them enough for serving our residents for all of these years!
Nice, friendly, up front. Worthy of trust. I called in the morning, was scheduled with a plumber in just another 15 minutes, and plumber showed up, followed my buildings instructions for getting through the building key codes in just another hour, as advertised. Friendly, informative plumber carefully unpacked the area around my sink, and did various repairs, explaining what he was doing and what the likelihood that it would recur in the future would be. Also suggested ways to avoid this problem.